- Please note: Orders CANNOT be changed, modified, or canceled after checkout!
- We will only accept one coupon code per order.
- If you use a discount code of 30% or more, the items that the code covers are FINAL SALE and cannot be returned back to us.
If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at firstname.lastname@example.org or call us at 972-965-3943 for assistance!
What Do I Do If An Item Is Out Of Stock?
We know how it feels to fall in love with a piece, only to find out it’s been sold out! Don’t stress. Email is at email@example.com with the item that is out of stock and we will notify you once it is available.
How Does Shipping Work?
Maddox & Marie ships to the Continental US, as well as to Hawaii and Alaska for an extra fee. Learn more about our shipping and returns here. (can the word “here” have a link to our shipping page?)
Do you ship internationally?
No, not at this time but we have plans to do so in the near future.
Can You Help Me Put Together An Outfit?
Maddox & Marie loves giving our customers outfit inspo! You can find advice on our Insta and FaceBook pages or contact us at firstname.lastname@example.org.
Do You Have A Physical Store?
We currently are online only so that means you can shop with Maddox & Marie 24/7, our store can be on your couch, at the beach, or even in the subway.
How Do I Return An Item?
Learn more about returns when you explore our Returns and Exchanges page. (can “returns and exchanges” have a link to that page?)
Can I Place An Order Via Email?
Absolutely! Just email us at email@example.com.
Please include the product name(s) in your email and the quantities and we will confirm everything with you before placing the order for you.
When Do I Get An Order Confirmation?
Right after you order, you should get an email confirmation letting you know we’ve received your request. You’ll also get an email as soon as we ship everything out.
If you don’t receive anything within 24 hours, please contact us to let us know.
Have a question you don’t see here?
Please check our Shipping FAQ or our Returns and Exchanges FAQ (can both of these have a link to them please?) to find more answers. If you still want to talk to someone on our team, reach out to us with questions today. You can email us at firstname.lastname@example.org.